FAQ

Products

LaserPecker LP4

1. What is the difference between LP2, LP3 and LP4?

The main difference between LP2, LP3, and LP4 lies in their laser source, laser power, engraving area, and suitable material types.

Laser Source & Power:
LP2 is a 5W 450nm blue laser. LP3 is a 1W 1064nm infrared laser.
LP4 is a dual laser with a 10W 450nm blue laser and a 2W 1064nm infrared laser. It not only combines the two laser sources of both LP2 and LP3 but also doubles their power.
Engraving Area:
LP2's standard working area is 100 x 100 mm (square), and LP3's is 115 x 80 mm (oval).
LP4's standard working area is 160 x 120 mm (square).
Applicable Materials:
LP2 can work on paper, wood, leather, MDF, stainless steel, dark opaque acrylic, bamboo, fabric, dark glass, ceramic, jade, marble, shale, cement, brick, parts of painted metals, etc.
LP3 can work on almost all metals and plastics, including gold, silver, copper, aluminum, titanium, stainless steel, platinum, acrylic, ABS, etc.
LP4 can work on all the materials LP2 and LP3 can work on and more.

2. What is the input and output power of LP4?

The input power of LP4 is DC (24V, 5A); AC (100-240V, 50-60HZ).

The output electric power is (24V, 5A) 120W; its output laser power is 2W (peak power 20KW) for the 1064nm infrared laser source and 10W for the 450nm blue laser source.

3. What is the working area of LP4?

The standard working area for LP4 itself is 0.1 x 0.1 mm to 160 x 120 mm
When connected to the Slide Extension, its engraving area can be expanded to 160 x 300 mm.

4. What's the working speed of LP4?

LP4's working speed is 1-4000 mm/s.
The working speed varies based on the file format, resolutions, power, and depth the user set.

5. What materials can LP4 engrave/work on?

The materials LP4 can engrave/work on depends on the laser source chosen.
The 10W Blue laser source can engrave on paper, wood, leather, MDF, stainless steel, dark opaque acrylic, bamboo, fabric, dark glass, ceramic, jade, marble, shale, cement, brick, parts of painted metals, etc.
The 2W infrared laser source can engrave on almost all metals and plastics, including gold, silver, copper, aluminum, titanium, stainless steel, platinum, acrylic, ABS, etc.

6. What materials can LP4 cut? How thick can it cut?

The 10W 450nm blue laser source of LP4 can cut through paper, wood, bamboo, fabric, leather, and dark opaque acrylic. With it, you can cut through balsa wood up to 8 mm and dark opaque acrylic up to 5 mm in one pass.
While the 2W 1064nm infrared laser source of LP4 can not cut through anything but only mark on suitable materials or engrave into them with <0.1mm depth in one pass.

7. What APP or Software does LP4 use?

You can use our self-developed phone app and computer software 【LaserPecker Design Space】, and LightBurn to connect to LP4.
For mobile APPs, please download【LaserPecker Design Space】in Google Play Store, Apple App Store, and Huawei APP Gallery (requires iOS 9.0+ and Android 6.0+).
For desktop/PC software, please download the【LaserPecker Design Space】at:
Software download
For the LightBurn connection, please refer to Q#8.
You can connect LP4 to LaserPecker APPs via Bluetooth and/or to the PC software via a Type-A to Type-C USB cable or an LP Bluetooth Dongle.

8. Is LP4 compatible with LightBurn?

Yes, LP4 has been compatible with LightBurn.Users can click into this tutorial to check the step to step guide: Setup & Operating LightBurn with LaserPecker LP4

9. How to switch the two laser sources of LP4?

The two laser sources of LP4 can be manually switched by swiping the touch screen on the laser unit or choosing the corresponding "450nm" or "1064nm" button within the LaserPecker Design Space App, LaserPecker Design Space PC software and LightBurn.

10. Is LP4 compatible with LP2 and LP3 accessories?

Currently, LP4 is only compatible with the Versatile Electric Roller, LP Bluetooth Dongle, and Batch Engraving Button. Other LP2 and LP3 accessories have yet to be compatible. Please stay tuned for future compatibility information.

11. How long can LP4 work continuously? What's their lifespan?

LP4 can work continuously for 63 hours.Its lifespan is 10,000 hours+.Reaching its lifespan doesn't mean it is totally unusable, but it only decays in laser power. In this case, you can set a higher power and/or depth to achieve the same effect as before.If you're unsatisfied with it, you can contact us via support@laserpecker.com and require a laser component replacement service (the fixing price will depend on the prices then), or you can buy another new LP4 laser unit directly.

12. What's the warranty period for LP4?

We provide one year of warranty for LP4, starting from the receiving date of the product. For the detailed warranty policy, please refer to: Warranty Policy

14. What safety certifications does LP4 have?

LP4 currently has CE, ROHS, FCC, FDA, CDRH, NCC, KC, UKCA, and TECLEC safety certifications.

LaserPecker LP3

1. What is the laser type and laser power of LP3?

LP3 is a 1064 nm pulsed infrared laser with an average power of 1 W and a peak power of 10 kW.

2. What is the focal length of LP3?

LP3's focal length is 130mm.

3. What is the engraving area of LP3?

LP3's ordinary engraving area is 115 x 80 mm (Oval), 65 x 65 mm (Sqare), 115 x 2000 mm (with the Electric Roller).

4. How fast can LP3 engrave?

LP3 can engrave at the speed of 6 mm/s to 800 mm/s.

5. What materials can LP3 engrave on?

LP3 can engrave on almost all pure metals and alloys, like gold, silver, copper, aluminium, iron, titanium and stainless steel and plastics like AEV, PET, acrylic, PH, PVC without pretreatment.

Besides, LP3 can engrave on artificial leather, lacquered paper, lacquered wood, parts of stones, and purple clay, etc.

6. What accessories can the LP3 work with?

Accessories for LP3 are electric support, fixture, goggles, bluetooth dongle and versatile electric roller.

7. What safety certifications does LP3 have?

LP3 has IEC60825-1, CE-RED, ROHS, FCC, FDA, NC, CDRH Registered certification.

8. What is the difference between LP3 and LP2? Which one should I buy?

LP2 and LP3 are two totally different lasers.

LP2 is a diode laser, while LP3 is a infrared laser.

LP2 can engrave on almost all common materials, but a pretreatment is needed before engraving on metal and plastics. While LP 3 is made for engraving on metals and plastics, it can achive great results on them without pretreatment.

LaserPecker LP2

1. What is the laser source and laser power of LP2?

LP2 is a 5w, 450nm Blue Diode Laser engraving machine.

2. What is the focal length of LP2?

LP2's focal length is 110 mm.

3. What is the engraving area of LP2?

100 x 100 mm (Standard)
100 x 2000 mm (with LP Electric Roller).

4. How fast can the LP2 engrave?

LP2 can engrave at the speed of 6 mm/s - 600 mm/s.

5. What materials can LP2 engrave on?

LP2 can engrave on Wood, Bamboo, Paper, Leather, Food, Stone Glass, Silicon, 304 Stainless Steel, Anodized Metal, Coated Metal and more.

6. What APP can I use to connect LP2? Is LP2 compatible with Lightburn?

For mobile App:

You can use the app [ LaserPecker ]. Please scan the QR code in user manual or search LaserPecker in Google Play Store, Apple App Store, Huawei App Gallery, and etc to download (requires iOS 9.0+ and Android 6.0+).

For Computer/Laptop (MacOS 10+ and Windows 10+):
Please visit Software download to install the PC program. Please follow the instructions on the page. For the Bluetooth connection you need an LP Bluetooth adapter.

Unfortunately, LP2 is currently not compatible with Lightburn.

7. Is LP2 compatible with Lightburn？

Sorry, LP2 isn't compatible with lightburn currently.

8. How long can LP2 work continously?

LP2 can work continously for 63 hours without stop.

9. What accessories can the LP2 work with?

LP2 can work with accessories like the versatile LP electric roller, magnet protective shields, LP power bank, cutting plate, alignment pad, smoke exhaust pipe, LP2 storage case, bluetooth donggle and safety googles.

10.What safety certifications does LP2 have?

LP2 have IEC60825-1, CE, FCC, FDA, CDRH Registered certification.

LaserPecker LX Serie

1. What is the difference between LX1 and LX1 Max?

The main differences between LX1 and LX1 Max are their product weight, sizes, and working areas.
Product Weight:
LX1 Frame: 5 kg
LX1 Max Frame: 5.76 kg

Product Size:
LX1 Frame:
578 x 94.8 x 196 mm (Folded)
578 x 558 x 196 mm (Unfolded)
LX1 Max Frame:
960 x 94.8 x 196 mm (Folded)
960 x 558x 196 mm (Unfolded)

Working Area:
LX1 working area:
400 x 420 mm (Laser Modules)
400 x 400 mm (Artist Module)
LX1 Max working area:
400 x 800 mm (Laser Modules)
400 x 780 mm (Artist Module)

2. What are the input and output power of LX1 and LX1 Max?

The input power of LX1 and LX1 Max is DC (24V 5A); AC (100-240V 50-60HZ).

Their output electric power is (24V, 5A) 120W;

The output laser power varies between different laser modules: With the 10W Blue diode laser module, it's max. 10W. With the 20W Blue diode laser module, it's max. 20W. With the 2W Infrared laser module, it's max. 2W.

3. What's the working speed of LX1 and LX1 Max?

LX1 and LX1 Max's working speed is 1-200 mm/s.
Note:
The working speed varies based on the file format, resolutions, power, and depth the user set.

4. What materials can LX1 and LX1 Max engrave/work on?

The materials LX1 and LX1 Max can engrave/work on depends on the laser module attached to its frame.
The 10W and 20W Blue laser modules can engrave on paper, wood, leather, MDF, stainless steel, dark opaque acrylic, bamboo, fabric, dark glass, ceramic, jade, marble, shale, cement, brick, parts of painted metals, etc.
The 2W Infrared Laser Module can engrave on almost all metals and plastics, including gold, silver, copper, aluminum, titanium, stainless steel, platinum, acrylic, ABS, etc.
The Artist Module can hold pens (pen diameter: 5-20 mm, pen length: 100-200 mm) and draw on various drawing paper and canvas.

5.What materials can LX1 and LX1 Max cut? How thick can they cut?

The 10W and 20W Blue laser modules can be cut through paper, wood, bamboo, fabric, leather, and dark opaque acrylic.

With the 10W Blue laser module, you can cut solid wood up to 8 mm and dark opaque acrylic up to 8 mm in one pass;

With the 20W Blue laser module, you can cut solid wood up to 15 mm and dark opaque acrylic up to 10 mm in one pass.

Please note the 2W Infrared laser module cannot cut through metals, plastics, or other materials but mark on them or engrave into them with <0.1mm depth in one pass.

6. Are the LX1 and LX1 Max modules interchangeable? Can they be bought separately?

Yes, the modules are designed to be interchangeable and can be purchased separately. Please visit: LX1 Collection for purchase.

7. What APP or Software does LX1 & LX1 Max use?

You can use use our self-developped phone app and pc software【LaserPecker Design Space】, and LightBurn to connect to LX1 and LX1 Max.
For mobile APPs, you can download【LaserPecker Design Space】in Google Play Store, Apple App Store, and Huawei APP Gallery (requires iOS 9.0+ and Android 6.0+).
For desktop/PC software, you can download the【LaserPecker Design Space】at:
Software download
For the LightBurn connection, please refer to Q#8.
You can connect the machines to LaserPecker APPs via Bluetooth and connect to the PC software via a USB 3.0 cable or an LP Bluetooth Dongle.

8. Are LX1 and LX1 Max compatible with LightBurn?

Yes, LX1 and LX1 Max have been compatible with LightBurn.Users can download the latest LightBurn software here: https://lightburnsoftware.com/pages/trial-version-try-before-you-buy. Please download the latest LightBurn software version and use the G-Code license key.

9. Are LX1 and LX1 Max compatible with other LP series accessories?

LX1 and LX1 Max are currently only compatible with the Rotary Extension and the LP Bluetooth Dongle. FOr other accessories of LP series, LX1 and LX1 Max has yet to be compatible. Please stay tuned for future compatibility information.

10. How long can LX1 and LX1 Max work continuously? What's their lifespan?

LX1 and LX1 Max can work continuously for 63 hours.Their lifespan is 10,000 hour+.Reaching their lifespan doesn't mean they are totally unusable, but only decay in laser power. In this case, you can set a higher power and/or depth to achieve the same effect as before.If you're not satisfied with it, you can contact us via support@laserpecker.com and require a laser component replacement service (the fixing price will depend on the prices then), or you can buy another new module directly.

11. What's the warranty period for LX1 and LX1 Max?

We provide one year warranty for LX1 and LX1 Max, starting from the receiving date of the product. For the detailed warranty policy, please refer to: Warranty Policy

Orders

1. Is de.laserpecker.net an official store of LaserPecker?

Yes, de.laserpecker.net is an official manufacturer shop of LaserPecker. Buy authentic LaserPecker products directly from the official LaserPecker online store and enjoy free standard shipping, 12 months warranty and professional customer service.

2. From which countries can I order, and to which countries can be delivered?

From de.laserpecker.net we currently deliver to Germany, Austria, Netherlands, and Switzerland.

For delivery to other countries, please visit the corresponding websites.

For other countries within EU, please visit eu.laserpecker.net;

For United Kindom, please visit uk.laserpecker.net;

For other countries, please visit www.laserpecker.net

3. Is a customer account necessary to order in the LaserPecker online shop?

No, you do not need a customer account to purchase. An order as a guest is easily possible.

However, a registration offers various advantages, such as customer points, shipment tracking, etc.

4. How do I know if my order has been received correctly?

If you already have a customer account, you can check the detailed information about your purchases in your customer account after you have placed your order.

You will also receive a confirmation e-mail with an overview of your order.

5. I have not received a confirmation e-mail for my order, what should I do?

If you do not receive a confirmation email, please contact services@laserpecker.com.

6. Can I still change the delivery address of my order?

When placing your order, please ensure that your delivery address, name, address and contact information are correct before finalizing your order.

If you wish to change the delivery address, please send us an email (services@laserpecker.com) within 24 hours after placing your order and provide us with the correct delivery address. Otherwise, we will ship the products to the address according to your order information.

If a change of delivery address is requested after the order has been shipped, we can no longer guarantee that the delivery address of the order can be updated. Furthermore, in this case the responsibility is no longer with LaserPecker and all associated risks and costs will be borne by the customer.

7. How long does it take to process my order?

Once your payment has been confirmed, we will process your order and hand it over to the transport company within an average of 24 to 48 hours (except Saturdays, Sundays and public holidays). The exact delivery time depends on the chosen transportation solution and your delivery address.

A telephone number is absolutely necessary for the shipment. If the phone number is missing from the delivery address, our customer service team will contact you via email and ask for your phone number. Shipping will only be arranged after we have received a telephone number from you.

You can follow the progress of your parcel at any time via the order tracking page using the tracking number that you will receive after your order has been shipped.

*Note:

For products in pre-sale, please refer to the corresponding product page for the estimated shipping time.

Please be sure to include your phone number during checkout as a phone number is required for shipping.

8. How can I cancel my order?

If you change your mind, please contact us at: services@laserpecker.com within 2 hours after placing your order to explain the situation and cancel the order. We will then process the return for you according to our return/refund policy.

For pre-sale items, if you have any other considerations or requirements regarding order cancellation before shipment and wish to contact our Customer Support Team, we will do our best to assist you.

*Warning: Please do not simply refuse the package. If the customer refuses the package, all associated risks and costs will be borne by the customer as a result of the refusal.

9. Does the displayed price include VAT?

For orders to EU countries ( Switzerland not included), all displayed/paid prices on de.laserpecker.net are VAT inclusive.

For orders to Switzerland, the price is exclusive of VAT.

Please refer to the tax info notice on the product page. The final payment amount will be automatically adjusted based on your shipping address.

Payment

1. What payment methods are offered?

LaserPecker accepts the following payment methods:

Credit Card (Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club, UnionPay, Visa Electron, Cartes Bancaires)
PayPal
Klarna
Apple Pay
Google Pay
Bank Transfer
Local Digital Wallet (Pay by Bank, iDeal)

2. Can I pay with different payment forms?

Different forms of payment cannot be combined, and you can only use one bank card for each order.

3. Can I pay for my order after delivery?

We regret to inform you that we currently do not support cash on delivery payment methods. We currently accept payment methods through Klarna (in the UK, Germany, and the USA) for installment payments.

4. Do I have to pay extra fees when I buy LaserPecker products?

Customers do not need to pay any additional fees for payment. Please note that for EU countries, product prices include VAT.

5. What can I do if the payment for my order is declined?

If your payment has been declined, you will need to place your order again. We're not able to reinstate an order once the payment has been declined.

To help ensure your order is not declined when placing a new order we suggest checking the following:

Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
Card details to make sure the information is correct, e.g. the expiry date and your billing address.
Enter the correct security code - that's the three-digit number on the backside of your card.
Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them.(If you are unsure of the reason for payment failure, you can also contact our customer service at services@laserpecker.com and provide a screenshot of the failed payment. We will assist you in identifying the reason for the payment issue).

6. When will I receive the invoice?

After placing your order, you will receive an order confirmation email that includes a button to download the invoice. Click on the button to download the invoice.

For invoices with VAT numbers for EU countries, please contact our customer service to provide the necessary information.

Shipping & Delivery

1. To which countries does LaserPecker ship?

From de.laserpecker.net we currently deliver to Germany, Austria, Netherlands, and Switzerland.

For delivery to other countries, please visit the corresponding websites.

For other countries within EU, please visit eu.laserpecker.net;

For United Kindom, please visit uk.laserpecker.net;

For other countries, please visit www.laserpecker.net

2. From where will my parcels be sent and when can I receive my parcels?

The shipping location and delivery time varies from product to product and also depends on the availability of the product.

Single machine or machine plus accessories combo are sent from local warehouse in Germany. Delivery time usually takes 2-7 days.
Separate accessories or materials are sent out from our warehouse in China. Delivery time usually takes 10-30 days.
Presale items will be sent from China to the local warehouse first, and then delivered to you from the local warehouse. Please refer to the relevant product page for the expected shipping time.

Notice: If the order includes both machine and separate accessories or materials, the order will be split and delivered separately.

3. How do I know if my order has been shipped?

As soon as your order is shipped, you will receive an email with your tracking number. You can then use this tracking number to track the shipping status of your package on the Order Tracking Page.

If for any reason you have not received a shipping confirmation email within 5 business days of your purchase date (does not apply to pre-sale products), please let us know by emailing services@laserpecker.com. We will be happy to find out exactly what is wrong with your order.

4. How can I track the shipment of my order?

To track your order, please visit the Order Tracking Page.

5. How long will it take for my package to arrive?

Shipments from local warehouses typically take 5-7 days for delivery, while shipments from China warehouses usually take 7-30 days. You can find more detailed information on the shipping durations on the Shipping Policy.

6. How much will it cost to ship my order?

We currently offer free shipping to most countries, with a few exceptions for remote areas where shipping fees (€50-€100) may apply, such as Alaska, Micronesia, and other remote regions.

However, you can select express delivery at the checkout depending on your requirements. The corresponding costs for express delivery are also displayed at the checkout.

7. Will I be responsible for import duty, VAT (Value-Added Tax), or other taxes?

Import Duties: Products shipped from our overseas warehouses do not require the payment of import duties. We currently have warehouses in the USA, Canada, Australia, Germany (covering EU customers), the UK, and Japan. Products shipped from China may incur import duties. If you encounter any import duty issues, please contact our customer service at services@laserpecker.com for assistance.
EU Countries: Prices for products in EU countries include VAT.

8. Can I ship my order to a PO Box?

We currently do not support shipping to PO Boxes.

9. Does LaserPecker ship to APO / FPO addresses?

We currently do not support shipping to APO / FPO addresses.

10. What should I do if I have not received my parcel?

If you do not receive the package, please contact us at support@laserpecker.com within 7 days after the estimated delivery time suggested by the official tracking system of logistics companies, or we shall bear no responsibility on this occasion.

11. What should I do if my parcel arrives damaged or incomplete?

If our products are damaged due to improper transportation, please contact us immediately at support@laserpecker.com and provide us photos of the product and packaging after you receive your package. We ask for your understanding and patience in this situation.

If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@laserpecker.com within one day of receipt and provide us with pictures and/or videos. Our support team will help you to solve the issue.

Returns & Exchanges

1. Need to make a return?

Generally, our return and refund policy is valid for 14 days from the date of receiving the package. We are unable to process returns or refunds that exceed this time limit.

If you need to initiate a return, please review the specific return process and requirements outlined in our Return & Refund Policy.

2. What should I do if a faulty or damaged product has been delivered?

In this case, we apologize for the inconvenience.

To ensure a smooth and quick processing of your issue, please contact our service team at services@laserpecker.com immediately. We will do our best to help you solve this problem.

3. I need my refund redirected to a different account. Is that possible?

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.