Shipping policy

1. Shipping Destinations

  • From de.laserpecker.net we currently deliver to Germany, Austria, and Switzerland.
  • For delivery to other countries within EU, for example, France, Italy, Spain, Netherlands, Belgium, Portugal, Sweden, Ireland and so on, please visit eu.laserpecker.net.
  • For delivery to United Kingdom, please visit uk.laserpecker.net.
  • For delivery to Japan, please visit jp.laserpecker.net.
  • For delivery to other countries/regions not mentioned above, for example, United States, Canada, Australia, Norway, Iceland, Singapore, visit www.laserpecker.net.

2. Processing & Delivery Time

Once your payment has been confirmed, we will process your order and hand it over to the transport company within an average of 48 hours (except Saturdays, Sundays and public holidays).

The delivery time varies from product to product and also depends on shipping address and the availability of each product.

Countries Product Type Details Ship From Standard Delivery Time
Germany, Austria Machine,
Machine-Accessory Bundle		 LP2/LP3/LP4/LP5 Warehouse in Germany 2-7 Business Days
Accessories Slide Extension, Rotary Extension, Air Purifier, Filter Set, PowerPack Plus, Power Bank, LP/LX Cubic Protective Cover, Bluetooth Dongle, Batch Engraving Button, LP4 Cutting Plate, LP4 Bag, LX Engraving Bed, Brand Pillow Warehouse in Germany 2-7 Business Days
Accessories, After-sale parts Other accessories and after-sale parts (Not mentioned above) Warehouse in China 8-20 Business Days
Materials All Materials Warehouse in Germany/China (As indicated on the product page) 2-20 Business Days
Switzerland Machine,
Machine-Accessory		 LP1 Pro/LP2/LP3/LP4/LP5 Warehouse in Germany 2-7 Business Days
Accessories, Materials, Aftersale Parts
Warehouse in China 8-20 Business Days

Notice:
  • Our DE web store's checkout currency is Euro (EUR).
  • If the order includes both machine and separate accessories or materials, the order might be split and delivered separately.
  • In case of presale, the products will be sent from China to the local warehouse first, and then delivered to you from the local warehouse. Please refer to the relevant product page for the expected shipping time.
  • During the shopping season, there may be slight delays in delivery. If there is a significant delay, you will receive a notification from us by e-mail.

3. Logistics Partners & Costs

Logistics Partners

  • Shipments from warehouses in Germany are carried out by DHL/DPD/UPS/GLS etc.
  • Shipments from warehouses in China are carried out by DHL or other reliable transport service providers.

Delivery Costs

  • For orders to Germany and Austria, we offer free standard shipping for orders over €59. For orders under €59, a standard shipping fee of €6 will be charged.
  • For orders to Switzerland, we offer free standard shipping for orders over €99. For orders under €99, a standard shipping fee of €30 will be charged.
  • If you need express shipping, you will need to pay an extra shipping fee from €50 to €100 (The exact amount will be displayed at Checkout).
  • In case of any customs fees, they will be borne by the customer.

4. Duties & Taxes

Value Added Tax (VAT) rates are set by the destination location. For delivery to EU countries, prices are inclusive of VAT. For delivery to non-EU countries,  prices are exclusive of duties and taxes.

International orders shipped from China warehouse might be subject to customs and duty fees as defined by the country of import. Duties will be determined by the country of import of your order based off product value.

4. Shipping Notification

After you successfully place your order, you will receive an Order Confirmation email with your order information confirmed.
When your order is shipped out, you will receive a Shipment Notification email as well with your order number, shipping information, and parcel tracking number, and you can also track the status of your order via the email.
Notice:
Please make sure the email address you provided is valid. If the email address you provide is invalid or is not used, we will not be liable for any risks or losses resulting therefrom.

5. Order Tracking

To track your order, please visit order tracking page.

6. Notice:

  1. Please make sure your shipping address, name, address and contact information are correct before completing your order. If you would like to change the delivery address, please send us an email (services@laserpecker.com) within 2 hours of ordering and provide us with the correct delivery address. Otherwise we will ship the products to the address according to your order information. If a change to the delivery address is only requested after the order has been dispatched, we can no longer guarantee that the delivery address of the order can be updated. In addition, in this case, responsibility no longer lies with LaserPecker and all associated risks and costs are transferred to the customer.
  2. If you change your mind midway, please contact us at: services@laserpecker.com to explain the situation and cancel the order. We will then process the return for you in accordance with our return/refund policy.
    Please do not simply reject the package. If the customer rejects the package, all risks and costs associated with the rejection will pass to the customer.
  3. If you do not receive the package, please contact us at services@laserpecker.com within 7 days of the delivery suggested by the official tracking system of logistics companies, or we shall bear no responsibility on this occasion.
  4. After receiving the package, we recommend that you take a full unboxing video, which shall include the whole package carton, shipping labels and demonstration of each package content.
  5. If the package and/or products inside are damaged due to improper transportation, please contact us immediately at support@laserpecker.com and provide us the photos of the product and packaging after you receive your package. We ask for your understanding and patience in this situation.
  6. If there is any item(s) missing, please contact us at support@laserpecker.com within the day of receipt and provide us with pictures and/or unboxing videos to facilitate our investigation. Without an unboxing video, the investigation process  could be extended or a reshipping/refund could be denied depending on the investigation results with the courier.